Terms & Conditions

1. Payment Terms

• 50% deposit or full material cost (whichever is greater) required to start any project.
• Remaining balance due before job leaves facility, prior to installation, or at vehicle pick-up.
• Orders under $500 require full prepayment — no exceptions.
• Payment due upon receipt of invoice unless written credit terms approved.
• Invoices unpaid after 30 days accrue 1.5% monthly interest (18% annually).
• After 60 days, account may go to collections. Client pays all collection costs, legal fees, and attorney fees — minimum 18% of outstanding balance added.
• Real Print may retain produced items and/or remove installed graphics for non-payment.
• Credit card processing fee: 3% on all card transactions.
• Returned checks: $45 fee; account placed on cash-only status.
• Chargebacks are strictly prohibited. All disputes follow Section 13 (Dispute Resolution).

2. Estimates, Pricing & Taxes

• Quotes valid for 15 days from issuance date.
• Prices exclude taxes, shipping, packaging, permits, or third-party fees unless stated in writing.
• Massachusetts sales tax applies unless valid tax-exemption certificate provided before invoicing.
• Changes in scope, quantity, or materials require an updated written quote.
• Rush orders (under standard lead time) subject to 25–50% rush fee, quoted at time of order.

3. Cancellations, Refunds & No-Shows

• All projects are custom-made and non-refundable. No cash refunds. Store credit at Real Print's discretion.
• Before materials purchased / before design begins: 20% administrative fee.
• After materials purchased and/or design begins: greater of 30% of quote or actual costs incurred.
• After printing or production begins: 100% of quoted amount owed.
• After installation begins: 100% of quoted amount. No credits.
• No-show / same-day cancellation for installation: $150–$300 rescheduling fee or 50% of labor block.
• Missed apparel appointment: $75 fee.
• Right to Cure: Client must allow Real Print opportunity to repair, reprint, or reinstall before any dispute or chargeback.

4. Design, Artwork & Client Approval

• Client files must be print-ready: minimum 300 DPI; vector preferred for logos.
• Accepted formats: .AI, .EPS, .PDF (print-quality), .PSD, .PNG (300+ DPI), .TIFF.
• Real Print not responsible for quality issues from low-res or improperly formatted files.
• Real Print may adjust files for production (scaling, bleed, CMYK, layout) without altering design intent.
• Digital proofs are official approval documents. Written approval required before production. No verbal approvals.
• After approval, Client assumes full responsibility for content, spelling, measurements, placement, and omissions.
• No changes permitted after production begins — any change is a new order.
• 2 free revisions included. Additional revisions: $20/change.
• Custom design: $85/hour (1-hour minimum).
• Color matching: $75/hour. 3–5% color variance is industry standard, not a defect.
• Native/source files remain Real Print's property until invoice paid in full. File release fee may apply.

5. Print Collateral — Business Cards, Flyers, Brochures & Banners

• 1/8" (3mm) trim variance is acceptable industry standard.
• Screen colors (RGB) differ from printed output (CMYK). Physical proofs available at additional cost.
• Minor color variation between print runs is normal.
• Business cards: standard 3.5" x 2". 0.125" bleed required. Spot UV, foil, embossing, die-cut available.
• Brochures: client responsible for content accuracy including QR codes and legal compliance.
• Folded pieces may show minor cracking on thick stocks — normal characteristic, not a defect.
• Banners: max print width 126". Files wider than 53" will be tiled by Real Print.
• Outdoor banners not warranted against wind, weather, or improper client installation.
• Rigid signs: substrates include Coroplast, Dibond, Sintra, Acrylic, Aluminum, Foam Board.
• Client responsible for permits, HOA approvals, and local signage compliance.

6. Vehicle Wraps — Commercial, Fleet, Color Change & Partial

• Vehicles must arrive clean, dry, and free of damage. $75 cleaning fee if not met.
• Real Print not responsible for damage from: weak/peeling paint, rust, prior repairs, aftermarket bodywork, resprays.
• Client must disclose any surface issues before scheduling — failure to do so voids all warranties.
• Commercial wraps: factory decals/badges removed and not reinstalled unless requested.
• Panel seams (~1" wide) are visible close-range — industry standard, not a defect.
• Relief cuts, overlaps, or design adjustments during install are normal for complex geometry.
• Final appearance may differ from mockups. Products intended to be viewed from 6 feet (1.8m).
• Color change wraps: don't replicate factory paint depth. Available in gloss, matte, satin, textured.
• Wrapped surfaces retain underlying imperfections (dents, scratches) — visible through wrap, not a defect.
• On-site installs require clean, climate-controlled, dust-free environment between 60–95°F.
• Wrap removal available at quoted rate. Paint damage during removal of third-party wraps not Real Print's responsibility.
• Wraps over 3 years old may require additional labor for removal.

7. Window Graphics & Wall Decals

• Window perforation installed on outside of glass. Indoor-to-exterior visibility ~40–60% depending on lighting.
• Client must disclose wall surface type; adhesion on textured surfaces, wallpaper, or fresh paint may vary.
• Paint under 30 days old or low-VOC paint may cause adhesion failure — Real Print not responsible.
• Removal of decals may cause surface damage depending on condition. Client assumes this risk.

8. Uniforms, DTF Printing, Screen Printing & Embroidery

• All decorated apparel is final sale. No returns/exchanges unless confirmed production error.
• Client responsible for size verification before production. No exchanges for sizing after decoration.
• DTF: minor placement variance up to 0.5" acceptable. Prints may feel slightly raised — normal.
• DTF care instructions (warranty-required): wash inside out, cold water only (under 86°F/30°C), no bleach or fabric softener, tumble dry low or air dry, no ironing on print, no dry cleaning.
• Screen printing: minimum 12 pieces per design/color. Setup fee per color. PMS matching available at extra cost.
• Embroidery: minimum 3 pieces. Thread colors matched from library — PMS matching not available. Fine details under 0.25" may not reproduce accurately. Stitch count/digitization fees apply to new designs.
• Promotional products: placement tolerance ±1/8", color tolerance ±5%. Ordering overages strongly recommended.
• All defect claims must be reported in writing within 72 hours of delivery. Items must be unused and unwashed.

9. Intellectual Property

• All design files created by Real Print remain Real Print's property until invoice paid in full.
• Source files not included unless agreed in writing; file release fee may apply.
• Client warrants they have full legal rights to all submitted logos, images, text, and trademarks.
• Real Print retains right to use completed work in portfolio and marketing unless Client objects in writing before completion.

10. Warranty

• Vehicle wraps: 1-year installation and material warranty on vertical surfaces. No warranty on horizontal surfaces (hood, roof, trunk) or client-supplied materials.
• Warranty void from: pressure washing under 12", abrasive/solvent chemicals, improper outdoor storage, same-day rush installs.
• Outdoor signage/banners: 6-month limited warranty against fading. Indoor print: 90-day warranty against defects.
• Decorated apparel: 90-day warranty against DTF delamination (when care instructions followed) and production defects.
• All warranty claims must be reported in writing within 10 days of discovery.
• Real Print must be given opportunity to inspect and correct before any other remedy.
• Warranty remedy = repair or replacement only. No cash refunds.

11. Turnaround Times & Delays

• Turnaround estimates are not guaranteed delivery dates. Starts after deposit + approved artwork received.
• Typical timelines: Print collateral: 3–5 business days. Signage: 5–7 business days. Uniforms: 7–14 business days. Vehicle wraps: 5–10 business days.
• Real Print not liable for delays from equipment failure, supplier shortages, shipping disruptions, weather, or other events outside our control.
• Delays do not entitle Client to cancellation, refunds, or chargebacks.

12. Limitation of Liability

• Real Print's total liability is limited to the amount paid for the specific service.
• Real Print is not liable for indirect, incidental, consequential, or lost-profit damages.
• Client agrees to defend, indemnify, and hold harmless Real Print from any third-party claims arising from client-provided content, misuse, or copyright infringement.

13. Disputes & Governing Law

• Governed by the laws of the Commonwealth of Massachusetts, USA.
• Disputes follow: good-faith negotiation → mediation → binding arbitration in Boston, MA (AAA rules).
• All disputes must be submitted in writing within 10 days of invoice date.
• Prevailing party entitled to recover reasonable attorney's fees and costs.

14. File Storage

• Real Print retains design files for minimum 12 months after order completion as a courtesy.
• After 12 months, files may be deleted without notice. Retrieval after 12 months may incur a fee.

15. Photography & Marketing Use

• Real Print may photograph and use completed work for portfolio and marketing.
• Client must object in writing before production completion to opt out.

16. Miscellaneous

• Entire Agreement: this document + signed quote constitutes the full agreement.
• Amendments must be in writing, signed by Real Print.
• Severability, waiver, and non-assignment clauses apply.

17. SMS / Text Messaging Program (A2P 10DLC Disclosure)

By providing your mobile phone number to Real Print Services ("Real Print", "we", "us") through our website forms, quote requests, or in person, you expressly consent to receive SMS text messages from Real Print related to your quote, order status, appointment reminders, production updates, delivery and pick-up notifications, invoice and payment reminders, and occasional customer-service follow-ups.

• Program name: Real Print Customer Notifications.
• Message types: transactional and conversational customer-service messages tied to your quote, order, or appointment. We do not send marketing or promotional SMS without separate, explicit opt-in.
• Message frequency: message frequency varies based on your order activity. Typical volume is 2–6 messages per order. Frequency may increase during active production or installation scheduling.
• Cost: message and data rates may apply. Real Print does not charge for SMS, but your mobile carrier's standard messaging and data rates will apply to every message sent or received.
• Carriers: supported on all major U.S. carriers including AT&T, T-Mobile, Verizon, US Cellular, and others. Carriers are not liable for delayed or undelivered messages.
• HELP: reply HELP to any message from Real Print to receive help and our contact information, or email contact@realprintusa.com.
• STOP / opt-out: reply STOP to any message from Real Print at any time to unsubscribe and immediately stop all SMS messages from this program. After replying STOP you will receive one final confirmation message and no further texts will be sent. To re-subscribe, reply START or contact us.
• No sharing with third parties: mobile information and SMS opt-in consent will not be shared, sold, or transferred to any third party or affiliate for marketing or promotional purposes. Phone numbers collected for SMS are used solely to communicate with you about your Real Print order or quote.
• Privacy: all SMS data is handled in accordance with our Privacy Policy. Information collected through SMS interactions is used only to fulfill and support your order.
• Consent is not a condition of purchase: you are not required to opt in to SMS to purchase goods or services from Real Print.
• Eligibility: SMS recipients must be 18 years or older and the authorized user of the mobile phone number provided.

For full SMS program details see our SMS Consent page. Questions about our SMS program: contact@realprintusa.com.