Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly When you request a quote, contact us, or engage our Services, we may collect:

• Identification data: full name, company name.
• Contact data: email, phone.
• Business data: team size, type of service requested (e.g., full wrap, partial wrap, lettering, color change/PPF, yard signs, banners, signage, uniforms).
• Project data: artwork, designs, brand materials, vehicle information, and any files or specifications submitted for production.
• Billing data: payment information and billing address when placing an order. Credit card numbers are processed by third-party payment providers and are not stored on our servers.

1.2 Information Collected Automatically When you browse the Site, we and our service providers may automatically collect:

• IP address and approximate geographic location.
• Browser type, device type, and operating system.
• Pages visited, referring URL, and time spent on the Site.
• Cookies and similar tracking technologies (see Section 6).

1.3 Third-Party Information We may receive information from business partners, advertising networks or analytics providers (for example, Google Analytics) to understand how users interact with the Site.

2. How We Use Your Information

We use the information we collect to:

• Prepare and send quotes, estimates and invoices.
• Produce and deliver the Services you request.
• Communicate about your order, approvals, artwork mockups and delivery times.
• Process payments and manage past-due accounts, including collections and legal action as described in our Terms & Conditions.
• Improve the Site, our Services and the customer experience.
• Send commercial and promotional communications (only when permitted or with your consent).
• Display completed work in our portfolio and marketing materials, unless otherwise instructed in writing.
• Comply with legal obligations, resolve disputes and enforce our agreements.

3. Legal Bases for Processing

Where applicable law requires a legal basis (for example, under LGPD in Brazil or GDPR in the EU/UK), we rely on:

• Performance of a contract — to deliver the requested Services.
• Legitimate interest — to operate, protect and improve our business.
• Consent — for marketing communications and non-essential cookies.
• Legal obligation — to comply with tax, accounting and regulatory requirements.

4. How We Share Your Information

We do not sell your personal information. We do not share mobile information (including phone numbers and SMS opt-in data) with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent will not be shared with any third parties under any circumstances.

We may share other personal information only in the following situations:

• Service providers — print equipment vendors, hosting providers, payment processors, email platforms, shipping carriers and analytics tools, all subject to confidentiality and data protection obligations. These providers are contractually prohibited from using mobile information for their own marketing purposes.
• Professional advisors — accountants, attorneys and auditors when necessary.
• Collections and legal action — if an invoice becomes past due, we may share account information with collection agencies, courts and attorneys, as set forth in our Terms & Conditions.
• Legal authorities — when required by law, subpoena, or to protect our rights, property or safety.
• Business transfers — in the event of a merger, acquisition or asset sale, subject to equivalent privacy protections.

5. SMS Communications & Mobile Information Privacy

Program description: Real Print sends transactional and occasional promotional SMS messages about quotes, order updates, production status, design approvals and customer support.

How users opt in: Users opt in by submitting one of the website quote forms at realprintusa.com and checking a separate, non-pre-checked SMS consent box stating: "I agree to receive SMS messages from Real Print. Reply STOP to unsubscribe."

Message frequency: Message frequency varies based on order activity.

Message and data rates may apply.

Opt-out: Reply STOP to any message to unsubscribe at any time. Reply HELP for help, or contact us at realprintdesign@gmail.com.

Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services (such as customer service and CRM platforms) is permitted solely to operate the messaging program. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Use of Completed Work in Marketing

As stated in our Terms & Conditions, Real Print reserves the right to photograph, reference and display completed work (including wrapped vehicles, signage, uniforms and stationery) for portfolio, promotional or marketing purposes. If you do not wish your project to be used in this way, please notify us in writing before delivery.

7. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to keep the Site functioning, remember language preference, analyze traffic, and support marketing actions. You can control cookies through your browser settings.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with tax/accounting/legal obligations (typically up to 7 years for financial records in the United States), and resolve disputes. When data is no longer needed, it will be securely deleted or anonymized.

9. Data Security

We apply reasonable administrative, technical and physical security measures to protect personal information from unauthorized access, loss, misuse or alteration. However, no method of transmission or storage is 100% secure.

10. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, restrict, port your data, withdraw consent for marketing communications, and file complaints with your local data protection authority. California residents (CCPA/CPRA) have additional rights; Real Print does not sell personal information. To exercise these rights contact privacy@realprintusa.com.

11. Children's Privacy

Our Services are directed at businesses and adults. We do not intentionally collect personal information from children under 13.

12. International Data Transfers

Real Print is headquartered in the United States. If you access the Site from outside the U.S., your information will be transferred to, stored and processed in the U.S.

13. Contact

For questions, requests or concerns about this Privacy Policy, contact us through the form at realprintusa.com or by email at privacy@realprintusa.com.

14. Changes to this Privacy Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.